Because GOYAT CRAFT sells food products, we follow a carefully controlled return and refund process to protect product quality and customer safety.

1. Food Products

For hygiene and food-safety reasons, opened or used food products generally cannot be returned or exchanged.

However, if you receive an incorrect, damaged, defective or compromised product, please contact us promptly.

2. Eligible Issues

You may contact us if:

  • You received the wrong product
  • The product was damaged during transit
  • The package was visibly compromised
  • The product is missing from your order
  • There is a significant issue with the product
  • The order received differs materially from the order placed

3. Reporting an Issue

Please contact us within:

[24 / 48 HOURS] OF DELIVERY

with:

  • Order number
  • Customer name
  • Contact number
  • Photographs of the package
  • Photographs of the product
  • Description of the issue

For certain issues, we may request an unpacking/opening video to help investigate the claim.

4. Refunds

If a refund is approved, it may be processed through the original payment method or another appropriate method.

The time taken for the amount to reflect in your account may depend on the payment provider or bank.

5. Replacement

Where appropriate, GOYAT CRAFT may offer:

  • Replacement of the affected product
  • Replacement of the missing product
  • Refund of the affected product
  • Another appropriate resolution

6. Non-Returnable Situations

Returns/refunds may not be available for:

  • Change of mind
  • Incorrect product preference after delivery
  • Products damaged after delivery due to improper storage
  • Products opened or consumed without reporting an issue
  • Incorrect address supplied by the customer
  • Normal variations in appearance, colour, texture or shape associated with food products

This does not affect rights available to consumers under applicable law.

7. Refund Processing

Approved refunds will be initiated within:

[X BUSINESS DAYS]

after the refund decision is confirmed.

8. Contact

GOYAT CRAFT
Phone / WhatsApp: 9812663749